Terms of service

Welcome to Norilum.

Norilum is an online store operated by Positive Brands Ltd, Auckland, New Zealand. Throughout these Terms of Service, the terms “we”, “us”, and “our” refer to Norilum and/or Positive Brands Ltd. We operate this website and online store, including all related information, content, features, tools, products, and services (together, the “Services”), to provide customers with a simple and secure shopping experience.

Our store is powered by Shopify, which helps us host and operate the Services. These Terms of Service (“Terms”) set out the rules, rights, and responsibilities that apply when you access, browse, or use our website or purchase products from us. Please read these Terms carefully before using our Services.

By accessing or using the Services, you agree to be bound by these Terms and by our Privacy Policy: https://norilum.co.nz/policies/privacy-policy.

If you do not agree to these Terms or our Privacy Policy, please do not use our Services.

SECTION 1 - ELIGIBILITY, ACCESS AND ACCOUNT By using our Services, you confirm that you are legally able to enter into a binding agreement under applicable law. If you create an account, place an order, or otherwise use our Services, you agree to provide information that is accurate, current, and complete, including your name, email address, billing details, shipping details, and payment information where required. You are responsible for maintaining the confidentiality of your account credentials and for all activity carried out under your account. You must notify us promptly if you believe your account has been used without your permission. We reserve the right to suspend or terminate access to the Services where we reasonably believe there has been misuse, fraud, unlawful activity, or a breach of these Terms.

SECTION 2 - OUR PRODUCTS We make every reasonable effort to describe and display our products as accurately as possible. However, colours, textures, packaging, and appearance may vary slightly depending on your device, screen settings, or natural variation between batches. Because many of our products are handmade or made in small batches, minor variations in appearance may occur. These variations do not necessarily indicate a fault. All product descriptions, ingredients, availability, pricing, and packaging are subject to change at any time without notice, to the extent permitted by law. Unless expressly stated otherwise, product information on our website is provided for general information only and is not intended as medical advice, diagnosis, or treatment. Customers should review ingredient information carefully and discontinue use if irritation occurs.

SECTION 3 - ORDERS When you place an order through our website, you are making an offer to purchase the selected products. All orders are subject to acceptance and availability. An order is not confirmed until we have accepted it and sent you an order confirmation or dispatch confirmation. We reserve the right to refuse, cancel, or limit any order where necessary, including where: (a) a product is unavailable; (b) there is an error in pricing or description; (c) we suspect fraud, misuse, or unauthorised activity; or (d) we are required to do so for legal or operational reasons. If we cancel or amend your order after payment has been made, we will notify you using the contact details provided and arrange an appropriate refund where required. Your purchase is also subject to our Refund Policy: https://norilum.co.nz/policies/refund-policy.

SECTION 4 - PRICING AND PAYMENT All prices displayed on our website are in New Zealand Dollars (NZD) unless stated otherwise. Prices, promotions, and discounts may change at any time without notice. The price payable for your order will be the price displayed at checkout at the time you place your order. Unless stated otherwise, prices may not include shipping charges, customs duties, taxes, or other fees that may apply to your order. You agree to provide valid and accurate payment, billing, and contact information for all purchases. By placing an order, you confirm that you are authorised to use the selected payment method and that all payment information provided is true and complete.

SECTION 5 - SHIPPING AND DELIVERY We ship within New Zealand in accordance with our Shipping Policy: https://norilum.co.nz/policies/shipping-policy Any delivery timeframes provided on our website are estimates only and are not guaranteed. Delays may occur due to courier issues, peak periods, rural delivery, weather events, customs processes, or other matters outside our reasonable control. Risk in the products passes to you upon delivery, and ownership passes once payment has been received in full.

SECTION 6 - RETURNS AND REFUNDS Returns and refunds are handled in accordance with our Refund Policy: https://norilum.co.nz/policies/refund-policy Please review that policy carefully before making a purchase. If you receive a faulty, damaged, or incorrect item, contact us promptly so we can assist. Nothing in these Terms limits any rights you may have under applicable consumer law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 where applicable.

SECTION 7 - INTELLECTUAL PROPERTY All content on this website, including text, product names, branding, logos, images, graphics, design elements, and other materials, is owned by or licensed to Norilum, Positive Brands Ltd, or our licensors, and is protected by applicable intellectual property laws. You may use this website for personal, lawful, non-commercial purposes only. You must not copy, reproduce, republish, distribute, modify, transmit, display, sell, or exploit any part of the Services without our prior written permission. All third-party names, logos, and marks appearing on the Services remain the property of their respective owners.

SECTION 8 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES From time to time, we may provide access to tools, features, or services offered by third parties. These may include payment services, social media features, app integrations, or other functionality. We provide access to such tools on an “as is” and “as available” basis and are not responsible for third-party services, content, terms, or practices. Your use of any third-party tool or service is at your own discretion and subject to that third party’s own terms and policies.

SECTION 9 - THIRD-PARTY LINKS Our website may contain links to third-party websites or services. These links are provided for convenience only. We do not control and are not responsible for the content, accuracy, availability, privacy practices, or terms of any third-party website. If you choose to access a third-party site, you do so at your own risk. 

SECTION 10 - SHOPIFY PLATFORM Our store is hosted on Shopify, which provides the ecommerce platform that enables us to sell our products and operate the Services. However, all purchases you make through this store are made directly with Norilum / Positive Brands Ltd, not with Shopify. To the extent permitted by law, Shopify is not responsible for the products sold through our store or for transactions between you and us.

SECTION 11 - PRIVACY Your use of the Services is also governed by our Privacy Policy: https://norilum.co.nz/policies/privacy-policy Because our store is hosted by Shopify, certain personal information may also be processed by Shopify and its service providers for the purpose of operating, securing, and improving the platform. If you have questions about how we handle personal information, please contact us using the details set out below.

SECTION 12 - CUSTOMER FEEDBACK, REVIEWS AND SUBMISSIONS If you submit a review, testimonial, suggestion, comment, photo, or other content to us, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, adapt, publish, and display that content for the purpose of operating, promoting, and improving our business and Services. By submitting content, you confirm that: (a) the content is your own or you have the right to share it; (b) it does not infringe the rights of any other person; (c) it is not misleading, unlawful, abusive, defamatory, or offensive; and (d) it does not contain malicious code or harmful material. We reserve the right to remove or refuse content that we reasonably believe breaches these Terms or is otherwise inappropriate.

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, ingredients, pricing, promotions, shipping charges, delivery estimates, or availability. We reserve the right to correct any such errors and to update or cancel orders if information is inaccurate, including after an order has been submitted.

SECTION 14 - PROHIBITED USES You may use our Services only for lawful purposes. You must not: (a) use the Services for any unlawful, fraudulent, abusive, or harmful purpose; (b) interfere with the security, functionality, or operation of the website; (c) upload malicious code, viruses, or harmful material; (d) scrape, crawl, harvest, or collect data from the Services without permission; (e) impersonate any person or entity; (f) submit false or misleading information; (g) infringe our intellectual property rights or the rights of others; or (h) use the Services in a way that may damage our business, website, customers, or reputation.

SECTION 15 - TERMINATION OR SUSPENSION We may suspend, restrict, or terminate your access to the Services at any time if we reasonably believe you have breached these Terms, engaged in unlawful conduct, or misused the Services. Termination does not affect any rights or obligations that arose before the date of termination.

SECTION 16 - DISCLAIMER To the fullest extent permitted by law, the Services and all content provided through the Services are provided on an “as is” and “as available” basis. We make no guarantee that the website will always be uninterrupted, error-free, secure, or free from harmful components. To the fullest extent permitted by law, we disclaim all warranties, representations, and conditions not expressly stated in these Terms, whether express, implied, statutory, or otherwise. Nothing in these Terms excludes any guarantee, condition, or warranty that cannot lawfully be excluded under New Zealand law.

SECTION 17 - LIMITATION OF LIABILITY To the fullest extent permitted by law, Norilum, Positive Brands Ltd, and our directors, employees, contractors, affiliates, service providers, and licensors will not be liable for any indirect, incidental, special, punitive, or consequential loss or damage arising out of or in connection with your use of the Services or purchase of products from us. Where liability cannot be excluded but can be limited, our liability is limited to the fullest extent permitted by law. Nothing in these Terms excludes or limits any rights or remedies you may have under applicable New Zealand consumer law where those rights cannot be excluded.

SECTION 18 - INDEMNITY You agree to indemnify and hold harmless Norilum, Positive Brands Ltd, and our related parties from any loss, damage, liability, cost, or expense arising from your breach of these Terms, your misuse of the Services, or your violation of any law or the rights of a third party.

SECTION 19 - SEVERABILITY If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be treated as severed to the extent necessary, and the remaining provisions will continue in full force and effect.

SECTION 20 - WAIVER AND ENTIRE AGREEMENT If we do not exercise or enforce any right under these Terms, that does not mean we waive that right. These Terms, together with any policies referenced in them, form the entire agreement between you and us in relation to your use of the Services and replace any earlier understandings or communications on that subject.

SECTION 21 - ASSIGNMENT You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms as part of a business restructure, sale, transfer, or other legitimate business arrangement.

SECTION 22 - GOVERNING LAW These Terms and any dispute arising out of or in connection with them are governed by the laws of New Zealand. You agree to submit to the non-exclusive jurisdiction of the courts of New Zealand.

SECTION 23 - CHANGES TO THESE TERMS We may update these Terms from time to time to reflect changes to our business, website, legal obligations, or services. The latest version will always be posted on this page. By continuing to use the Services after updated Terms are published, you agree to the revised Terms, to the extent permitted by law.

SECTION 24 - CONTACT INFORMATION If you have any questions about these Terms, please contact us: Norilum Operated by Positive Brands Ltd Auckland, New Zealand Email: norilum.nz@gmail.com Phone: 022 109 6618 You can also view our contact information here: https://norilum.co.nz/policies/contact-information